Refund Policy

Last updated 25 October 2026

Failed generations

If a generation fails, the credits it used are returned to your balance automatically. You don't need to contact us.

Credit purchases

You can request a refund of a credit pack within 7 days of purchase if you haven't used any of its credits. Email support@clipscin.com with your Paystack reference. Approved refunds are returned to your original payment method through Paystack, usually within 5–10 working days.

Results you don't like

AI results vary. We can't refund credits for completed generations you're unhappy with, but tell us if something looks broken and we'll look into it.

Double charges

If you were charged but didn't receive credits, email us your Paystack reference and we'll fix it quickly.